City Removals Guarantee

Our promises to you

The City Removals Guarantee

Our Promises to you:

  • We promise to get off on the right foot – Whether you contact us online, by phone, or in person, your first impressions of City Removals Ltd will be friendly, professional, and personal.
  • We promise to listen – Our friendly moving consultants know just what to ask – and just which cupboards to open – to get all the information they need for a stress free move.
  • We promise flexibility – If you want to move on a Sunday, you can. If you want to pack some of your belongings yourself, you can. Flexible solutions are helpful solutions.
  • We promise to keep it real – We promise real world answers to your questions. And real value for money. With us, you know exactly what you’re getting with no hidden costs.
  • We promise high standards – We are members of the British Association of Removers; The Federation of European Movers Associations; a Which? Trusted Trader and certified by The Trading Standards Institute.
  • We promise a safe pair of hands – Our packers are vetted, trained, and highly experienced. They can handle everything from giant TV’s to delicate porcelain. Naturally, we are fully insured.
  • We promise to go the extra mile – And not just across Europe! Need to dispose unwanted goods, reassemble furniture, or reconnect appliances, we promise a can do attitude from start to finish.
  • We promise to deal with problems fast – As soon as a problem arises, we move. We tell you what the problem is and the practical steps needed to rectify the situation.
  • We promise to listen and learn – Every move is different, so we have processes in place to keep learning and never waste the opportunity to move smarter, faster, and safer.
  • We promise to keep our promises – As a family run company, our sense of pride and passion in our work ensures we keep our promises to our customers whose families we are moving too.
  • We promise not to move the goal posts – No hidden fees. No unexplained costs. No surprises. Just a fixed price for a seamless service we promise will leave you moved.

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0800 078 7952 or 0203 583 9034

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Speak to a removal advisor

0800 078 7952 or 0203 583 9034