Customer Testimonials

City Removals is proud to have so many satisfied customers.

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Richardv
February 25, 2016
These guys are fantastic. They should be called City Fantastic Removals. I called them after ,like many I guess I have read all this very good reviews about them on this website. We had a great experience using this company. We had a large 4 bedroom house which was completely packed and moved in 2 days by this company. The packers were amazing as even though with 3 kids running throughout the house the whole day, they still managed to finish the packing in reasonable time. They were extremely polite and easy going. All the boxes were labelled, packed professionally and with great care. On the move day we had a 5 men crew. Again the 3 lads that did the packing a day before and another 2 new ones. All of them formed a great team as everyone clearly knew what they were doing and worked hard until we were safely moved in our new house. Also it was nice to see that they spoke very nicely about their company, this clearly meaning that they get treated well. A nice thing to see and something that contributes for sure to them doing such a good job with so much dedication. Nothing was damaged, nothing was missing, and they have treated us and our belongings extremely well and professional throughout the whole time they have been with us. I would not hesitate to recommend this company as their work ethic, their staff and their approach to business and to clients is top notch.
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Andrea
February 25, 2016
Best removal expereince so far - friendly, extremely hard working, accomodating, trustworthy - excellent customer service; fair price; thorough, move within London - pick-up from fith floor no lift - Cosmi our delivery man kept a positive attitude despit the vertical challenge. What a differeence to the criminals from direct removal, who did our initial move.
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Michael
February 25, 2016
I have used City Removals for our recent move from a 4 bedroom house in Wembley to another 4 bedroom house near Loughton. This company was recommended to us by someone who has used them before. The service provided throughout the move was excellent and extremely professional. The 5 men crew that did our removal were very polite courteous and knew exactly what they were doing. I was amazed by the ease with which they dismantled and reassembled all our furniture including a 4 door wardrobe and a large king size bed. Also they covered our mattresses, TV and couches in protective covers. Impressive stuff. They were cheerful and hardworking throughout the whole day, and it was quite a long one as we finished around 10:00PM A day before a 3 men crew came and packed our entire house. They started at 08:00 AM and finished around 17:00.I cannot believe that they packed all our house in ONE day, given the amount of stuff we had. Should we have done this I think it would have taken ONE MONTH….LOL. I would advise anyone that is even thinking of packing on their own not to do it….. Also the office took care of all our parking arrangements, they were very quick in answering our queries and extremely polite and accommodating. The survey of our property was arranged very quickly from the moment we made contact with them. Nicola was very professional in her survey and inspired trust from day one. The price although not the cheapest was not prohibitive either and in the end I think it was money very well spent. In the end, I would wholeheartedly recommend this company to anyone.
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Adam Smith
February 25, 2016
I choose to move my big two bed flat with a lot of furniture 25 miles with City Removals. The chaps arrived early were extremely polite and pleasant and didn't stop until both Vans were loaded ready to go. I asked them to pick up an extra item on route to my new place a fridge freezer which they happily did for a very reasonable small additional fee. At the other end they put everything where we asked them to and even moved a big bookcase from room to room as we decided we didn't like where we had originally asked for it to go. They dismantled and reassembled the bed with ease, The actual move was the least stressful part of moving. If i ever moved again or if friends need to These guys are at the top of the list. They were also very helpful and flexible about booking in moving date as I was in chain . Thanks again guys, sorry its taken me so long to write you a good review.
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John
February 25, 2016
I couldnt believe how helpful these two guys were, they built beds, fixed shelves and moved our ENTIRE house in a day .. all in great spirits and took genuine care of everything .. i cannot reccomend this company highly enough. Every problem we found a solutiuon and i think it is this positive attitude that impressed me the most. FYI we had 70ish boxes and 5/6 big furniture items, they packed and unpacked everything.
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Andrew
February 25, 2016
City Removals provided an excellent moving service and experience. The staff at Head Office were very polite, professional, helpful and the price quoted was the final price. They took care of securing parking in front of our flat with the Borough and only charged us what the actual cost was. We had our flat completely packed by them the day before the move and moved out the following day. They were on time, efficient, polite and nothing was broken or damaged and the price was very reasonable compared to the other moving companies I had quotes from.
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Jane
February 25, 2016
100 per cent satisfied and more. We hired this company to pack our stuff and then move us into our new house. The service provided was nothing short of excellent with no problems and no stress at all Their crew were very fast and did a wonderful job at packing, which lasted around 5 hours. I find this amazing as if I were to pack myself i think it would have taken me 1 whole week…lol?. On the move day they turned up on time. Loading went on very well and we left our flat at around 1PM.Inititaly we thought it would take around 3 hours to load but only because they were extra careful it took a bit longer. No complaints here. Once at our new house they put everything where we wanted. They even assembled a wardrobe that was just delivered. I am not sure how big they are or since when they have been on the market, but their service certainly is a very good one. We moved before which we thought was good, but this time it was excellent. Thank you.
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Resh
February 25, 2016
What can I say but a huge "Thank you", very professional from quotation to moving my contents? They even put my new bed together which was still in its original packaging. The removal guys rang me to say how long they will be, the vans are new, clean and display their company logo, the company organised the parking dispensation for me, which I felt was a big stress of my shoulders. The removal guys packed the van in such a way that everything was secure, and in a safe position in the van as too not cause damage. We where packing on the same day as moving and they did not mind as we where juggling kids and furniture so stress levels where extremely high. I can honestly say, this company I would recommend, make sure you get a representative to come round and see the items you want moving so the quote is clear and also you and them are transparent on price and on moving day.
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Todd
February 25, 2016
Highly recommended. Knew exactLy what they were doing. On time, no damages or missing items. A thoroughly professional service. The packing service was painless, we could leave the flat and let them get on with it.
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Thompson
February 25, 2016
The whole experience was a pleasant one and good value compared to other firms I've used before. The pre-move visit was conducted very professionally and we felt we would be looked after. On the move day, we had slightly more garden furniture than would fit in the van, so this was picked up and delivered soon after, at a convenient time. The team worked tirelessly and were extremely careful with our belongings. We had an expensive extendable glass table (with a sensitive mechanism), which was disassembled and put back together in perfect working order. The move took slightly longer than planned, due to the extra care around our fragile packing, but this wasn't an issue. I would definitely recommend City Removals if you value great service and a reasonable rate. I researched many firms beforehand and this firm stands above all their competitors I got quotes for. In addition, they were very flexible, where other large names firms can charge you for being one minute past your key handover slot etc. 10/10
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C Fintz
February 25, 2016
I do not have anything bad to say about them! They have been absolutely fantastic and made our house move smooth and easy. I was dreading moving house with my 2.5years old twins, but City Removals made the whole experience abosolutely stress free. They were punctual, extremely professional, polite, kind and very helpful. The team we had was very hard working (and that was on Saturday and Sunday!), and they never complained about anything. No scratch on the walls, no furnitures damaged... not a single problem to report. On the Sunday (the actual moving day) it was raining a lot, and the new house had beige carpets all over. The three members of team removed their shoes every single time they walked in the house, without us asking! Absolutely nothing got dirty. A week or so after the move, I called to enquire whether they would collect the empty boxes from us, and they sent someone just a few hours later. I could not recommend more this company, and will most definitely use them again next time!
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Olivia Yeomans
February 25, 2016
Just wanted to say how impressed I was with City Removals. What a great team they were - they provided a very competitive quote and packed everything including a piano very carefully. The packing was done the day before and everything clearly labelled. Anything we wanted kept separate and accessible was done so. Everything arrived the other end on time and in good condition.
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John
February 25, 2016
Full packing and moving service provided by City Removals and they performed this efficiently and without complaint despite my underestimation of the size of the job. The move from a 1 bedroom flat to larger bungalow went smoothly and effectively and I would happily utilise their services again. The overall price was 590 GBP including packing service and packaging. No objects were damaged and all breakable were carefully wrapped and handled. The crew were flexible when changes in plans were required.
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Shantell
February 25, 2016
I cannot recommend City-Removals enough. From start to finish they did an excellent job moving our two bed flat into storage. The estimator gave lots of useful information and put up with my chopping and changing dates and addresses! The removal guys instantly put us at ease and were absolutely meticulous, really careful with the furniture and tireless hard workers (4.5 hours loading up the van!). We were advised after the first couple of hours that we were going to need a bigger storage container, and as we arranged this ourselves, it meant we could phone ahead to the storage company and up to a 100 sq ft to avoid any last minute problems. It was refreshing to come across a company who actually cares about the job they do (after dealing for months with estate agents etc!) Thanks so much, we will be calling on you again to move our stuff back out of storage!
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Florance Stoehr
February 25, 2016
I have used City Removals for my recent move. Very good and professional service. Moved form a 2 bedroom flat to a 2 bedroom house. We had a crew of 2 men. Very hard working and polite and also with a sense of humour which was nice to see .You can tell from their attitude that they are instructed to be very polite and helpful. I have watched them from distance during the day a few times and have found them to be very careful with my stuff. Also they used some covers which I have not seen before to other companies when I moved. Communication with the office was very prompt an d reassuring. All in all a very good service and I am quite impressed by it. I Would have no hesitation in recommending them if you need this kind of service.
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Christian
February 25, 2016
We had a large 2 bedroom flat in London and having 2 young boys needed a bigger space. We moved to Kent. City Removals were highly recommended and we can understand why. They quoted to pack and move us and came in the cheapest. We got them to pack, it saves a lot of time and stress, especially if you have kids running around. Get out of the property for a day and come back to see it all in boxes...amazing. The guys (three of them) packed us on a sunday (all day) and turned up on the monday morning early, packed up the vans (easier to park than one large lorry) and unloaded it all and put all the boxes in the right rooms in our new 3 storey town house. They reconstructed all the beds and cots and placed furniture where we wanted it. Above all they were so polite, incredibly caring and hard working. They took all the stress out of the whole process. They also packed intelligently, stuff was easy to find in the new place. Absolutely brilliant... and zero damage. Not surprising considering the care they took with everything. The way they packed and moved artwork was equally brilliant. 10/10
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Caroline and Peter
February 25, 2016
We moved from East London to Weston-Super-Mare and opted for the "full packing"service.The packing was done on the day prior to moving and on the actual moving day our team of 3 had everything loaded and ready to go by 1pm.They had it all unloaded into our new home by 7pm. We cannot praise them highly enough for providing a stress-free removal experience and would not hesitate to recommend City-Removals.Also many thanks to Nicola who patiently re-arranged our moving date 3 times!!A very professional operation.
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WS
February 25, 2016
Thought City Removals were fantastic. Got an extremely competitive quote and decided to go with them based on price, previous reviews, and also the guarantees they made regarding protection of my furniture, assembly, and placing of boxes in required rooms. The one thing that put me off slightly was that I didn't think the website was very good compared to others but glad this was not enough to put me off completely. Price was a fixed price for removal only. Job started at 9am, got a call to say they would be 10 mins late. The two guys worked extremely hard. Took a bit longer than some previous companies I've used, but this is largely down to the amount of care they took over my furniture, and I was not paying by the hour anyway. Both the men were courteous, friendly and efficient and would not hesitate to rcommentd or use them again.
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Christopher Bailey
February 25, 2016
Simply a great service. I picked them up after reading reviews from this website. Office people very polite and quick in answering my messages. Nicola who visited our property was professional and courteous and I just cannot recommend her enough. Very very nice lady. The guys came on time, were quite fast and polite as well. Nothing was damaged and they put everything where I wanted at our new property. My wife also was really impressed with them as on the packing day our 1 year old was sleeping and they tried their best to pack everything with as little noise as possible…really considerate. They really are a great bunch and I would use them again.
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Yiannis I.
February 25, 2016
I used City Removals to move a 1 bed flat from W1 to W9. The final price £995 included: packing services (including materials), the removal, unpacking as well as two professional cleanings (the old flat and the new one). The company not just met, but well exceeded my expectations in terms of service, punctuality, professionalism, staff friendliness and communication. They did what I thought would be impossible: taking the stress out of moving! The two crews (one for moving and one for cleaning) arrived on time, were very polite and spoke perfect English. While the one team was packing the old flat, the other team was cleaning the new flat. I only had to show them once what things were going to stay in the old flat, and they made no mistakes at all. When in doubt, as I told them, and same with unpacking, they called me to make sure they got it right. All in all, for any of my next moves or for any of my friends or colleagues, I would recommend City Removals with absolutely no hesitation. They are simply the best moving company I have ever, and probably will ever use. All my stuff arrived safely, very well packaged, was unpacked very efficiently, even without my direct guidance, and once completing the unpacking, they were kind enough to show me around the flat, and explain where they put my staff. They did an absolutely fantastic job! Thank you guys!
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Gemma Brown
February 25, 2016
Very very impressed with the service.I just can not say enough about how good the service was.Throughout the move i felt like they really cared.Nicola the lady who did the survey at my flat was extremely nice and polite.The move lasted 2 days .Choose them after i was impressed about their reviews on this website . Very quick responses to my queries and also came on time in both the packing and the removal day. The 2 men that did my move were also very polite and professional.Everithing seemed easy for them.No damages to anything whatsoever. The move day was quite long , but the lads(nick 1 and nick2) never complained and kept on working.I was quite stressed on the day but one of them explained me what was going to happen on the day, roughly how long he thinks the job will take and reassurred me that everithing will be all right.This has helped me quite a lot to calm down. Have to say that their price was a bit more expensive than others but also not the most expensive.I can now say how happy i am i choose them and that it was worth every penny. So people please do your research as moving can be so stressfull if you chose the wrong guys.Do not chose your company solely on the price as doing this is quite tempting but can get you in trouble.Very glad i found this website. Thank you once again for a brilliant service and for putting up with my stress.
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Sue and Dave
February 25, 2016
We have moved numerous times over the years, but City Removals we by far the most efficent, professional and all round good guys.They arrived early, and once we told them what was to go, they efficently got on with the job. We loved the idea of the online quote, once we knew what we were taking, we listed it all and they got back to us within a few hours with a great realistic quote. Even when we thought they would struggle with our large sofa's they amazed us with the ease they got them out of the old place and into the new place. We will certainly be using them again! and recommend them to friends and family.
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SG
February 25, 2016
Booked two removals with City Removals and pleased with how both went. Removal guys were pleasant and very helpful. Nicola who came and did the quote was professional. First was a small removal for about 3-4 hours work (Epping to London SE1) and the other other was a full day about 10 hours(Epping to Middlesex). Smooth from start to finish. Total cost was about £900. We did packing ourselves. Felt the cost was competititive as the quote was about what was I was expecting compared to what I had paid in the past with other companies. Will use again. Thank you City Removals.
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Russell
February 25, 2016

Best move ever - stress free thanks to a great packing and moving service. Staff were polite and friendly and couldn't do enough for us. Everything arrived intact and was stripped/reassembled where needed. Highly recommended. Would use again, if we ever move again.

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Jooyoung
February 25, 2016
Excellent service! I was really touched by their diligent and professional attitude and the job was just perfect. They moved all the furniture very carefully and safely. I would definitely use their service again and I can not recommend enough. Even more amazing thing is their price is the most competitive one among the quote I had before. Thank you Nicola, Alexander and Nick!
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Matthew Brown
February 25, 2016
City Removals were one of only two companies (out of 7) to offer a free site survey. The surveyor also directed the job on the day, providing excellent continuity of care. The price quoted of £1,200 to include full packing service was very competitive and after reading very positive online reviews I decided to go ahead. I am very glad we did. City Removals arrived the day before to pack our three bed flat in London, before loading at 7am on the day of the move. Everything was packed properly and labelled, our beds and furniture dismantled and reassembled on arrival, and a bulky bunk bed we didn't want, they dismantled and took away. Nothing at all was damaged or broken and all fragile or heavy items were wrapped in specialist covers with straps. The team of two on the packing day and the team of three on moving day were friendly, courteous and very professional - and they worked very very hard. All from Romania, they demonstrate the superiority of the Eastern European work ethic. I couldn't recommend them highly enough.
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Andy Leese
Andy Leese
February 25, 2016
I moved from London to Halifax and city were about in the middle of the cost range. They put up with all my changes of dates and finally we locked down on monday of this week. They arrived early but said they could wait if I wasnt ready. I was in fact ready so started off. The only criticism of the move out was one of the guys accidentally walked some mud into the house as it was raining outside but he tried his best to clean it up. I would recommend you advise them to place blankets rather than expecting them to naturally do this. They moved all my belongings out in 3 hours and then into storage. I did have to pay extra again (£35) as they underestimated the storage and they did want this additional money in cash but as they didnt tell me this until one hour before the delivery, I wasnt able to get to a bank so advised them Id transfer the money afterwards. They accepted this but I did think a bit of forward planning could have removed this stress. Moving in they were very quick, put blankets down and didnt complain when I stated I wanted all the boxes to be put in the upstairs room so I could hide them away until I wanted to unpack. I guess I was a little unsure at first as they seem to be relatively new business but absolutely made the right choice - nothing was damaged, they were very courteous and the 2 guys who did the move were quite laid back which made the removal nice and easy. I would certainly use them again - especially as the more well known companies who Ive used before provided an equal service but at a premium. Thanks for the move, great job.
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Sarah Johnson
February 25, 2016
Hi everyone. Have just completed my move with City Removals and all i can say is what a fantastic job they have done. I choose them after a friend recommended and what a good choice. It was a pack and move in the same day with a very early start(06:00 AM).They arrived on time and 5 hours later all my contents were packed and loaded in the truck(2 bed flat).They sent a 4 man crew. Incredibly hard working and polite. No stress at all throughout the whole move. They used covers for all the fragile furniture , sofas and mattresses. Will recommend them to anyone without a doubt. Thank you again and if anyone needs more details about them please contact me. Would be more than happy to vouch for these guys. Thank you.
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Andrew Thorne
February 25, 2016
Very impressed from start to finish - competitive quote (not the cheapest but at the right end of a wide range from 700 to 2200 for the same job!); price included packing service and materials including 10 hanging garment boxes and was exactly as per quote; appointments were kept, communication was great and on the day the team worked tirelessly and cheerfully. I would recommend City Removals to anyone moving house.
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Tracy Neman
February 25, 2016
Dear All, A few words about my experience with this company.First of all my move was from a 6th floor with lift to a house,from East Londonto Luton.All i can say is that i have never seen such hard working and polite man like their crew.I think they are eastern europeans but you can tell that they care about what they are doing.Nothing went wrong at all with their service.Also 1 day before the move 2 very nice female staff came and packed everitihing for the next day.Realy good service.And all that matters in the end no damages whatsoever to any of my belongings. Top company.If you need a removal firm i would sugest you definitely should consider these guys. Thanks for reading.

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