Due to the unprecedented situation with regard to the spread of the Covid-19 virus, we have had to review our procedures in order to protect our customers and employees from the risk of infection and to ensure that the risk of spreading the virus in minimised.

This is what you should expect from our new working procedures:

Pre-move: Sales Visit
We will ask you some questions about the underlying health of the occupants of your property which will include whether you have symptoms of Covid 19, have a temperature or are self isolating. This will help us to create a personal move plan to suit you.

Contactless Video Survey
We will offer you a free, contactless survey of your home via your smartphone. This will enable us to determine the volume of your goods to be moved and create a quote.

Physical Home Survey
While we are still happy to do physical home surveys in circumstances where this is absolutely necessary and taking all the appropriate safety measures, we recommend the video home survey as being the 1st choice

 

On the move day
Our crews will be wearing PPE to protect you from infection and to reduce the risk of transmission.
If your move requires more than a two man crew, the third team member will arrive on separate transport rather than place three men in the confined space of a vehicle.
Our teams also have their temperature checked daily
We have also implemented a buddy system where we try and keep the same people working together all the time along with staggered start times each day
All our trucks and equipment gets disinfected and cleaned regularly
You will also have to wear PPE and adhere to the minimum safety distance of 2 meters towards our team
It is also recommended that your Dettol your belongings 1 day before we arrive if possible
Your new property should also be professionally deep cleaned

For your protection:
Your move plan
On the Move Day your team leader will discuss the move with you while observing social distancing measures
We will ask you to either vacate the property or, if not possible, to remain in one room or agree social distancing measures, remaining 2 metres away from the removal teams
Hygiene is the first defence for the virus, so we will ask you to co-operate by agreeing that the removal team has access to washing facilities so team members can wash their hands frequently throughout your move. The team will bring their own soap.
The removal team will also be provided with sanitiser so they can maintain strict hygiene levels while driving and will sanitise the door handles and steering wheels of the removal vehicle throughout the day
Our teams will not ask you to make tea, but will bring their own beverage to ensure that you do not share facilities
The windows of your property should be wide opened throughout
If any members of your family are considered to be vulnerable and high risk they will not be able to be present in the property at all
If you have any Pets than these should not be allowed to roam freely

At delivery
When you receive your keys, the team will confirm layout of your property
Following the placement of furniture and cartons, the team will ask you to view the delivery property while the operational team vacate the property
If there are changes to be made, these will be agreed with the team
The team will leave delivery paperwork at a spot to be agreed with you and will ask you to use your own pen for the signature

For your reassurance
Our removal teams have had training on how to maximise protection while working within the close quarters of your home to ensure your safety.  This includes safe use of PPE, frequent washing of hands and sanitising vehicles, and the washing of uniforms daily at high temperatures.
Thank you for co-operating with these new procedures, we look forward to moving you safely to your new home.