From the first contact until their crew left our house everything impressed us. Firstly a very nice lady, called Nicola came and saw our house. We had a good old chat and she responded to all our queries professionally.We also took their packing service as my husband works and I am very busy with our 13 months old daughter. When the guys came I found them to be very polite and considerate towards our requirements. I have asked them to take their shoes off and this was done without any complaints. The packing service was done very professional and quite fast. It took them about 5 hours to pack all of our house. They also labelled all the boxes and did some dismantling to save some time on the move day.The following day , the same crew came which was reassuring as I already knew them. They also used furniture covers for our two sofas, armchair and all the bed mattresses, just like Nicola explained.Once at our new house , again I have asked them to take their shoes off as we had new carpets and it was done without any complaints. I have also asked them to assemble my daughter’s cot before 07:00 PM (so I can put her to sleep)and they did.The whole process was smooth and stress free. Everything was done professionally and we felt very well looked after by both the office staff and the crew that did our move.