I have moved 6 times in my life and I have the worse memories; this has been the smoothest moving of my life. The team was on time, polite, careful, considerate. I have no broken items at all. I paid extra £220 because I could not get the van closer than a 100 metres to the flat, but I was advised before booking. I found the packing cost really reasonable (£350), considering the quality of the packaging (every fragile item was wrapped twice), and they had special packaging for the TV and electronics. Worth every penny. I highly recommend it to anyone.